Little Caesars Arena

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KNOW BEFORE YOU GO

DET Arena Mobile Tickets

ARENA ENTRY VIA MOBILE TICKET ONLY

DET Arena Bag Policy

ALL BAGS, PURSES & CLUTCHES ARE PROHIBITED. ONLY WALLETS SIZED 4" X 6" X 1.5" OR SMALLER ARE ALLOWED

DET Arena Cashless Payment

ALL POINTS OF SALE AT LITTLE CAESARS ARENA REQUIRE CASHLESS PAYMENT METHODS Cash2Card is available near PORTAL 8

DET Arena Captioning

TO VIEW CAPTIONING, SCAN THE QR CODE ON THE VIDEOBOARD WITH YOUR MOBILE DEVICE

DET Arena Kulture City

LITTLE CAESARS ARENA OFFERS KULTURECITY SENSORY BAGS TO HELP LESSEN SENSORY OVERLOAD

PARKING

Onsite parking at parking garages, structures and lots is optimal for convenient access to our venues in the city of Detroit. Visit ParkDistrictDetroit.com to pre-purchase parking for your event.

DIRECTIONS

To ensure safe and efficient travel throughout Downtown Detroit, please follow the direction of the traffic and parking staff.

XFINITY BOX OFFICE
The Little Caesars Arena XFINITY Box Office is on Woodward Avenue, adjacent to the Chevrolet Entry Northeast.

REGULAR HOURS
Monday - Friday: 11 a.m. - 5:30 p.m.
Saturday & Sunday: Closed on non-event days

EVENT DAY HOURS
Monday - Friday: Opens at 11 a.m. and closes 60 minutes after event start time
Saturday & Sunday: Opens at 11 a.m. and closes 60 minutes after event start time

LOCATION & BOX OFFICE PARKING
Free 20-minute parking for the XFINITY Box Office is available at the Temple West Garage at 123 Temple Street. Guests are instructed to pull a ticket to enter the garage and park in assigned or any available parking space. Upon exit, insert the parking ticket to automatically raise that gate.

Please Note: Once the 20-minute grace period has ended, normal rates will apply. Parking is only valid during XFINITY Box Office hours, excluding event times.

CASHLESS
The XFINITY Box Office does not accept cash. A Reverse ATM is available in the Box Office lobby. Conveniently convert your cash to a Visa card with no fees or extra charges at a Reverse ATM kiosk. After you insert your cash into the kiosk, the dispensed card will hold the exact value as the cash you inserted. Your Visa card can be used to make purchases at the venue and at any location that accepts Visa.

WILL CALL
Located within the Box Office.

CONTACTS
Main Line:
313.471.7000

Detroit Red Wings Tickets:
313.471.7575

Detroit Red Wings Group Sales:
313.471.7574

HOLIDAY CLOSURES
New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day. If there is an event on one of the listed holidays, please see the event day box office hours.

ACCESSIBLE ENTRY

  • We have four main entries that are all Accessible. Our Huntington Entry NW is located on Sproat St. just west of Woodward Ave., our Chevrolet Entry NE is located on Woodward Ave. and Sproat St., our Comerica Entry SE is located at Woodward Ave. and Henry St. and our Meijer Entry SW is located at Henry St. and Park St.
  • These entries allow guests to enter the venue directly from the streets of Downtown Detroit and into our Street Level Concourse.
  • To ensure the highest level of safety and security, all guests are subject to a security screening upon entering Little Caesars Arena.
  • For guests who park in the Trinity Health Garage located on Cass Ave. and Sproat St. and have access to one of our premium spaces, they can access the Skybridge which connects to the Blue Cross Blue Shield Suite Lounge. Guests must clear the screening procedures above.

ACCESSIBLE ACCESS TO THE FLOOR

  • For most concerts, family shows and Detroit Pistons games, we offer accessible floor seating which can be accessed by using the Southeast elevators located between Mike's Pizza Bar and The Mixing Board, across from PORTAL 9.

ACCESSIBLE PARKING

  • Accessible parking is available in all of Olympia Development of Michigan’s parking lots at a first-come, first-serve basis.

ACCESSIBLE DROP OFF

  • Accessible parking spaces are available within all 32 parking locations within The District Detroit.
  • The Trinity Health Garage, United Wholesale Mortgage Garage, and Temple West Garage have the closest accessible parking spaces to the Little Caesars Arena.
  • The accessible drop-off & pick-up area is along the West Fisher Service Drive, near Park Street and the Henry West Garage.
  • Accessible parking spaces are available on a first-come, first-served basis.

CONCESSION STANDS

  • All fixed concession stands at Little Caesars Arena are wheelchair accessible. Accessible counters are available for guests in wheelchairs and can be found throughout the venue. Accessible tables and service counters are available for guests in wheelchairs in all Club locations and at all restaurants adjacent to Little Caesars Arena.
  • Accessible drinking fountains are available at the following locations:
    • Street Level Concourse: PORTALS 1, 4, 10 and 13
    • Upper Level Concourse: PORTALS 21, 29 and 62

ACCESSIBLE SEATING

  • Accessible seating can be purchased through all announced ticket sales locations, based on availability.
  • Additional companion seating may be purchased based on availability by calling 313-471-7929. All entrances are accessible. Accessible seating is available at every price point in the venue. If a guest requires accommodation after their ticket purchase, they should contact the number above for assistance. If a guest is at the venue and needs to be relocated, they should visit the XFINITY Box Office across from PORTAL 5 for assistance.

ASSISTED LISTENING DEVICES

  • For guests with hearing impairments, assisted listening devices are available at the Guest Service Office on the Street Level Concourse outside PORTAL 10.
  • The devices operate on an FM system. Guests wishing to check out a device must leave a driver's license or credit card, which will be returned upon receipt of the device.
  • Devices are distributed on a first-come, first-served basis and are provided free of charge.

SIGN LANGUAGE INTERPRETER

  • A sign language interpreter can be provided; however, a four-week notice is required before an event.
  • To request a sign language interpreter, please fill out the form here.

SENSORY KITS & KULTURECITY

  • Little Caesars Arena has partnered with KultureCity to make all events hosted at the arena sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with sensory needs. Event staff are trained by leading medical professionals on how to recognize guests with sensory needs and how to best handle a sensory overload situation.
  • Sensory bags, equipped with noise canceling headphones, fidget tools, and verbal cue card are available to all guests who may feel overwhelmed by the environment. Strobe cancelling glasses and weighted lap pads are also available. Guests wishing to check out sensory items must sign a waiver and leave a driver's license or credit card, which will be returned upon receipt of the sensory items in the same condition. Sensory items are available at the Guest Service Offices at PORTALS 10, 20, and 67 and are distributed on a first-come, first-served basis and are provided free of charge.

TICKET ISSUES

  • For guests experiencing challenges with their tickets, please reach out to one of our Guest Relations colleagues to assist you.

QUIET SPACES

  • For guests who need a quieter environment, guests have access to the Mothers Room (located near PORTAL 20).

SERVICE ANIMALS

  • The only animals allowed inside Little Caesars Arena are those serving as a guide, signal or service animal to aid guests with disabilities. Guests escorted by service animals may not take up any additional seats unless a ticket has been purchased for the adjacent seat.

WHEELCHAIRS

  • Wheelchairs are available at each entrance for transportation to and from the seating areas. Upon entry, please ask any colleague for wheelchair assistance and they will be happy to help you.
  • Wheelchairs are not available for individual use during events. During periods of heavy volume, guests may be asked to wait until a wheelchair becomes available to transport them either to their seats or back to the doors. In the event of a medical emergency in which wheelchair service is required, please contact the nearest colleague.
  • Guests are permitted to bring their own wheelchairs and other powered mobility devices to Little Caesars Arena.
  • For guests who wish to transfer from their wheelchair into an arena seat, we will store their wheelchair at one of our Guest Service Offices and return the wheelchair to the guest when desired.

FREQUENTLY ASKED QUESTIONS

Can I bring my purse or backpack into Little Caesars Arena?To ensure a more seamless entry process, Little Caesars Arena has a no-bag policy.

Bags, purses and clutches larger than 4" x 6" x 1.5" are prohibited. Single-compartment bags, wallets and clutches smaller than 4" x 6" x 1.5" with or with a handle or strap are permitted.

Exceptions to this policy include necessary medical bags, including diaper bags, breast pumps, oxygen, insulin, Epi-pens and other needed medical devices. Medical bags must measure smaller than 14" x 14" x 6" and be screened via X-ray at a designated entrance.

I only carry cash; how will I pay for items at the venue?All points of sale at Little Caesars Arena require cashless payment methods. Guests can conveniently convert their cash to a VISA card with no fees or extra charges at a Reverse-ATM located by Portals 9 & 58 on the concourse. After inserting cash into the kiosk, the dispensed card will hold the same exact value as the cash that is inserted. The VISA card can be used to make a purchase at the venue and at any location that accepts VISA.

What is the smoking policy?Little Caesars Arena is a smoke-free venue, smoking and vaping are prohibited. Guests that violate the smoking policy are subject to ejection from the venue.

How do I contact lost and found?
During an event, found items are turned into the Guest Services Office outside PORTALS 10, 20 or 67. Guests may inquire about items at any point during the event. After an event, guests can click this link to submit a missing item.

Can I take a tour of Little Caesars Arena?
Little Caesars Arena now offers public or private/group tours for all types of occasions including field trips, summer camps, corporate outings and more. In addition, photo opportunities are also available for capturing life's milestones such as a graduation celebration, family reunions, engagements, weddings, and other special moments that are important to you. To request a tour please click here.